Privacy Policy

GeckoPlay operates an online casino platform and takes your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. We are committed to protecting your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.

By creating an account or using our services, you agree to the collection and use of information as described in this policy. We may update this policy periodically, and we encourage you to review it regularly to stay informed about how we protect your information.

We collect several types of information to provide and improve our casino services:

• Account Information: Name, email address, date of birth, phone number, and residential address when you register
• Identity Verification: Government-issued ID, passport, or driver's license copies to comply with regulatory requirements
• Financial Information: Payment method details, transaction history, and banking information for deposits and withdrawals
• Gaming Activity: Game preferences, betting patterns, session duration, and gameplay statistics
• Technical Data: IP address, device information, browser type, operating system, and connection details
• Communication Records: Customer support interactions, chat logs, and any correspondence with our team

We also collect information automatically through cookies and similar technologies when you browse our website or use our mobile application.

GeckoPlay uses your personal information for specific business purposes related to operating our online casino:

• Processing account registration and maintaining your player profile
• Verifying your identity and age to comply with licensing requirements
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and responding to your inquiries
• Detecting and preventing fraud, money laundering, and other illegal activities
• Implementing responsible gambling measures and self-exclusion programs
• Sending promotional offers and bonuses based on your gaming preferences
• Improving our games, website functionality, and overall user experience
• Complying with legal obligations and regulatory reporting requirements

We process your personal data based on several legal grounds under GDPR and other applicable privacy laws. These include contract performance when providing our casino services, legal compliance for identity verification and anti-money laundering checks, legitimate interests for fraud prevention and service improvement, and your explicit consent for marketing communications.

You have the right to withdraw consent for marketing at any time. However, we may continue processing certain data where required by law or necessary for contract performance.

We share your information with trusted third parties only when necessary for business operations or legal compliance:

• Payment Processors: To handle deposits, withdrawals, and transaction verification
• Identity Verification Services: To confirm your identity and prevent underage gambling
• Gaming Software Providers: To deliver casino games and track gameplay for regulatory purposes
• Regulatory Authorities: When required by our licensing authority or law enforcement
• Legal Advisors: For compliance advice and legal proceedings if necessary
• Service Providers: Including hosting, customer support, and marketing platforms under strict confidentiality agreements

We never sell your personal information to third parties for their marketing purposes.

GeckoPlay implements comprehensive security measures to protect your personal information. We use industry-standard encryption protocols for data transmission and storage, maintain secure servers with restricted access, conduct regular security audits and vulnerability assessments, and train our staff on data protection best practices.

Despite these measures, no internet transmission is completely secure. We cannot guarantee absolute security but continuously work to maintain the highest protection standards for your data.

Under GDPR and other privacy laws, you have several rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact our privacy team using the details provided below. We will respond within the timeframes required by applicable law.

Our website uses cookies and similar technologies to enhance your gaming experience and analyze site usage. Essential cookies enable basic website functionality, while analytics cookies help us understand user behavior and improve our services. Marketing cookies allow us to show relevant promotions and measure campaign effectiveness.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. Our cookie banner provides options to accept or reject non-essential cookies when you first visit our site.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Active account data is maintained while your account remains open plus a reasonable period afterward. Financial transaction records are kept for seven years to meet regulatory requirements. Marketing consent records are maintained until you withdraw consent or we determine the data is no longer needed.

When data is no longer required, we securely delete or anonymize it according to our data retention schedule.

GeckoPlay may transfer your personal data to countries outside your jurisdiction for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable privacy laws.

We work only with service providers that demonstrate adequate data protection standards and commit to protecting your information according to this policy.

Our services are strictly intended for adults aged 18 or older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal gambling age, we will immediately delete that information and close any associated account.

Parents or guardians who believe their child has provided personal information to GeckoPlay should contact us immediately for assistance.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through email or prominent website notices before the changes take effect. The updated policy will include a new effective date at the top of the document.

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Data Protection Officer through our customer support system or email our privacy team directly. We are committed to addressing your concerns promptly and transparently.

For regulatory complaints, you may also contact our licensing authority or your local data protection supervisory authority if you believe we have not adequately addressed your privacy concerns.