KYC and Verification

At GeckoPlay, verifying your identity is a cornerstone of our commitment to maintaining a secure, fair, and responsible gaming environment. This process is not merely a formality, it is essential for several critical reasons. It helps us prevent fraud, combat money laundering, and ensure that all our players meet the legal age requirements for online gambling. By confirming your identity, we protect both you and the integrity of our platform. This commitment aligns with our regulatory obligations and our dedication to promoting responsible gaming practices.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. It is a fundamental requirement imposed on all regulated financial institutions and online gambling operators, including GeckoPlay, by licensing authorities. The primary goal of KYC is to prevent illegal activities such as money laundering, terrorist financing, and identity theft. It involves collecting and scrutinising specific documentation and information from our players to establish their true identity and assess potential risks. This process ensures that GeckoPlay operates transparently and adheres to stringent international compliance standards.

Verification is an ongoing process at GeckoPlay and may be required at several stages during your interaction with our platform. Typically, initial verification occurs when you register an account or before your first withdrawal. However, we may request additional verification at any time, including:

• When you make significant deposits or withdrawals.
• If there are changes to your personal information or payment methods.
• If your account activity raises security concerns or triggers our fraud prevention protocols.
• Periodically, as part of our ongoing compliance and risk assessment procedures.
• As required by our licensing authority or other regulatory bodies.

Prompt cooperation with these requests helps ensure uninterrupted access to your GeckoPlay account and services.

To complete our KYC and verification procedures, you may be asked to provide various documents. The specific documents requested can vary depending on your jurisdiction, our internal risk assessment, and the information you have already provided. Generally, these fall into categories such as proof of identity, proof of address, and proof of payment method. All documents must be valid, clear, and current. We will always specify exactly which documents are needed when we make a request.

To confirm your identity, we typically require a clear, colour copy of one of the following government-issued identification documents:

• Passport: The photo page, showing your full name, date of birth, photograph, signature, and passport number.
• National ID Card: Both the front and back of the card, displaying your full name, date of birth, photograph, and ID number.
• Driver's Licence: Both the front and back of the licence, clearly showing your full name, date of birth, photograph, and licence number.

The document must be valid and not expired. All four corners of the document must be visible, and the text must be legible. We cannot accept blurred, cropped, or obscured images.

To verify your residential address, we require a document issued within the last three months that clearly displays your full name and current residential address. Acceptable documents include:

• Utility bill (e.g., electricity, water, gas, internet, landline phone bill). Mobile phone bills are generally not accepted.
• Bank statement or credit card statement.
• Government-issued tax document.
• Rental agreement (dated and signed).

The document must be dated within the last 90 days. The full document, including the issuer's logo and your address details, must be visible. P.O. Box addresses are not acceptable for proof of residence.

Depending on the payment method you use, additional verification may be necessary to confirm you are the legitimate owner. This helps prevent unauthorised use of financial instruments. Examples include:

• Credit/Debit Cards: A clear photo of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• Bank Transfers: A copy of a recent bank statement (dated within the last 3 months) showing your name, account number, and the bank's logo. Transaction details can be redacted.
• E-wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your e-wallet account profile page, clearly showing your name and the email address or account ID linked to your GeckoPlay account.

The name on the payment method must match the name registered on your GeckoPlay account.

In certain circumstances, particularly for larger transactions or if our risk assessment indicates a need, GeckoPlay may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process, a regulatory requirement to prevent financial crime. You may be asked to provide documents demonstrating the origin of your funds, such as:

• Bank statements showing accumulated wealth.
• Payslips or employment contracts.
• Tax returns.
• Inheritance documentation.
• Sale of property documentation.

This information is handled with the utmost confidentiality and is solely used to comply with our anti-money laundering obligations. Your cooperation in these instances is crucial for maintaining your account access.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, initial verification can take anywhere from 24 to 72 hours, depending on the volume of requests and the clarity of the submitted documents. Complex cases or requests for additional information may extend this timeframe. We will notify you via email or through your GeckoPlay account portal regarding the status of your verification. To expedite the process, please ensure all documents are clear, complete, and meet our specified requirements.

GeckoPlay is committed to protecting your personal information and documents. We employ robust security measures, including encryption and secure storage protocols, to safeguard all data you provide. All documents are stored in compliance with applicable data protection laws, including GDPR, and are only accessible by authorised personnel for the purpose of identity verification and regulatory compliance. We will never share your documents with third parties unless legally required to do so by our licensing authority or law enforcement agencies.

GeckoPlay operates under strict anti-money laundering (AML) regulations as mandated by our licensing authority. Our KYC and verification procedures are integral to our AML compliance framework. We are legally obligated to monitor transactions and report any suspicious activity to the relevant authorities. This includes scrutinising the origin and destination of funds, identifying unusual transaction patterns, and maintaining detailed records of all verification processes. Our commitment to AML ensures that GeckoPlay is not used as a conduit for illegal financial activities, thereby protecting our players and the wider financial system.

Preventing underage gambling is a paramount responsibility for GeckoPlay. Our age verification procedures are designed to ensure that only individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, can access and use our services. During registration and throughout the verification process, we rigorously check dates of birth provided in identity documents. Any attempt by a minor to register or gamble will result in immediate account closure and reporting to relevant authorities. We strongly advise parents and guardians to utilise parental control software to prevent minors from accessing online gambling sites.

If your verification is delayed, it usually means we require further clarification or additional documents. We will contact you with specific instructions if this occurs. If verification is unsuccessful, it could be due to several reasons, such as:

• Documents being expired, unclear, or incomplete.
• Information provided not matching your account details.
• Failure to provide requested documents within a specified timeframe.
• Discrepancies or inconsistencies in the information provided.

In such cases, we will inform you of the reasons for the unsuccessful verification and provide guidance on how to resolve the issue. Persistent failure to verify your identity may lead to account restrictions, including the inability to deposit or withdraw, or ultimately, account closure.

Should you have any questions about the KYC and verification process, or if you encounter any difficulties submitting your documents, our customer support team is available to assist you. You can reach us through:

• Live Chat: Available directly on the GeckoPlay website during operational hours.
• Email: Send your queries to [email protected].

Please provide as much detail as possible in your communication, including your GeckoPlay username, to help us address your concerns efficiently. We are here to guide you through every step of the verification process.