Privacy Policy

Welcome to GeckoPlay. This Privacy Policy outlines how GeckoPlay collects, uses, maintains, and discloses information collected from users (each, a "User") of the https://www.geckoplay.com website ("Site") and any related products and services. We are committed to protecting your privacy and ensuring you have a positive experience while using GeckoPlay. This policy applies to the Site and all products and services offered by GeckoPlay. By using our services, you agree to the collection and use of information in accordance with this policy.

GeckoPlay collects various types of information to provide and improve our services to you. This includes:

• Personal Identification Information: We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place a bet, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. This information may include your name, email address, postal address, phone number, date of birth, gender, and financial information such as payment card details or bank account information. We also collect documentation for identity verification, such as copies of government-issued identification.
• Non-Personal Identification Information: We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users' means of connection to our Site, such as the operating system, the Internet service providers utilized, and other similar information.
• Transactional Data: Details about your betting activity, deposits, withdrawals, and other transactions conducted through GeckoPlay.
• Communication Data: Records of your communications with us, including customer support interactions, emails, and chat transcripts.

GeckoPlay uses the collected information for various purposes:

• To Provide and Maintain Our Services: This includes managing your account, processing your bets and transactions, and providing customer support.
• To Improve Our Services: We analyze usage patterns and feedback to enhance the functionality and user experience of GeckoPlay.
• To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. This allows us to tailor content and offers.
• For Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional communications about GeckoPlay's products, services, and special offers that may be of interest to you. You can opt out of these communications at any time.
• For Security and Fraud Prevention: We use your data to detect, prevent, and investigate fraudulent or illegal activities, ensuring the integrity and security of GeckoPlay.
• To Comply with Legal and Regulatory Obligations: This includes verifying your identity, reporting to regulatory authorities, and adhering to anti-money laundering (AML) and responsible gambling requirements.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information we collect and the specific context in which we collect it. GeckoPlay will process your personal data under the following conditions:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract, such as when you register an account and use our betting services.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which GeckoPlay is subject, such as anti-money laundering regulations and responsible gambling laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by GeckoPlay or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. This includes improving our services, preventing fraud, and ensuring network and information security.
• Consent: We may process your data based on your explicit consent for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.

GeckoPlay may share your personal information with third parties in the following situations:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analysis, IT services, and customer support. These providers have access to personal information needed to perform their functions but are contractually obligated not to use it for other purposes.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, or law enforcement agencies when required by law or in response to valid legal requests, such as subpoenas or court orders.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, such as joint marketing initiatives, provided you have given consent where necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Site of any such change in ownership or control of your personal information.
• Fraud Prevention and Security: We may share information with third-party organizations involved in fraud prevention and responsible gambling initiatives.

GeckoPlay adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site is secured using SSL technology to ensure that all data exchanged between your browser and our servers remains encrypted. We implement regular security audits and maintain strict access controls to safeguard your data.

As a User of GeckoPlay, you have several rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data held by GeckoPlay.
• Right to Rectification: You have the right to request that GeckoPlay correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to be Forgotten"): You have the right to request that GeckoPlay erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that GeckoPlay restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to GeckoPlay's processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that GeckoPlay transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

GeckoPlay uses "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. Cookies are small data files stored on your device that help us remember your preferences, understand how you interact with our Site, and provide personalized content.

• Essential Cookies: Necessary for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us improve the way GeckoPlay works.
• Functionality Cookies: Used to recognize you when you return to our Site. This enables us to personalize our content for you, greet you by name, and remember your preferences.
• Targeting Cookies: Record your visit to our Site, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, note that some parts of the Site may not function properly.

GeckoPlay retains your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by the type of data, the purpose for which it was collected, and legal or regulatory obligations. For example, we typically retain account and transaction data for a minimum of five years after account closure, as required by anti-money laundering regulations in relevant jurisdictions.

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the jurisdiction where GeckoPlay operates, please note that we transfer the data, including personal data, to that jurisdiction and process it there. By using GeckoPlay, you consent to this transfer. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

GeckoPlay is not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personally identifiable information from anyone under this age. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

GeckoPlay has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at: GeckoPlay Email: [email protected] This document was last updated on 26 October 2023.